Shipping and Returns

Free shipping in Canada over $80. 

If you are not completely satisfied with your order, you may return your items within 30 days after receiving them. Orders over $80 get a full refund. For orders under $80 the original shipping cost is non-refundable.

If your product has arrived with a defective component (eg. lid, gasket, adaptor), please contact us. We can ship the replacement part to you free of charge.

Parcels are shipped through various couriers, depending on location and package size. Typically, you will get your items within 1-8 business days after leaving our store (depending on your location). You may experience some delays during busy holiday seasons, or due to other circumstances beyond our control. Please contact us if you suspect that your package may be lost. We will investigate further and make sure that you either get your order or receive a full refund.

Please note that due to the fragile nature of glass items, we do not accept returns on these products. We take great care in packaging them to ensure they arrive safely, but if your glass item arrives damaged, please contact our customer service team immediately, and we will be happy to assist you with a replacement or refund. Thank you for your understanding.

If you have any questions/requests, don't hesitate to email us at slava.winecraft@gmail.com, call (905) 264-8880 or send us a Facebook message.